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Hotel & Operations Manager

Mahahual, Quintana Roo, Mexico

Job Type

Full Time



About the Role

The Operations Manager we are looking for has experience managing a hotel property, creating and maintaining high quality standards and ensuring a superior guest experience at the hotel. This leadership role requires exceptional attention to detail, project management capabilities, and the ability to hire and manage a team.  The operations manager will be a hands-on manager, willing to jump in to take care of whatever is needed at any time.


+Initially, create systems and processes for this new hotel property.+Ensure the smooth and efficient coordination of all hotel operations.
+Recruit, onboard, and train hotel staff to maximize revenue for management.
+Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department.
+Manage hotel inventory and liaise with marketing staff to implement growth strategies.
+Hire contractors and vendors to ensure provision of high-quality products and services.
+Oversee management of all teams and task areas including:
- Reservations
- Grounds and Facilities
- Restaurant
- Reception
- Housekeeping
- Spa
- Customer Service and Hospitality
+Schedule work shifts and tasks according to the specialized skills of hotel staff.
+Record all expenditure and revenue generated from the hotel.
+Communicate with clients to plan and schedule events or day trips.


  • Availability to live in Mahahual starting August, 2023.

  • A Bachelor's degree in Hospitality Management is preferred.

  • At least 3 years of experience in a similar role.

  • Excellent management, planning, and customer service skills.

  • Advanced English and Spanish fluency required .

  • Proficiency in Excel or Google Sheets, Quickbooks, Gmail or Outlook.

  • Proficiency in managing and interacting with Social Media accounts.

  • Proactive and open to find solutions.

About the Company

Maha Retreat, Resort & Refuge is a boutique resort located in Mahahual, Quintana Roo. Construction is scheduled to be completed in December 2023. The property will have 11 rooms, a restaurant, a spa, a swimming pool, and a small recreation area. It is an ecological waterfront property that is off the grid, powered exclusively by solar panels and all water is collected from rainwater.

Our property was built as a service project to create an experience of healing, but more importantly to fund our foundation's project of providing healing and refuge to survivors of trauma and abuse.

Apply Now
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